First of all as Emirgan Sütiş, we have a principle called “This is your home” and we aim to make our customers feel as guests here. This principle brings a lot of responsibilities; most important one is that our guests receive a perfect service..

We are collaborating with TEM especially on training and development activities of Vodafone Turkey dealer organizations. We have been working together in different projects for about 5 years. We have also collaborated with TEM on trainings and mys..

“Mystery shopping” projects are the only way to measure performance rationally. No matter how much you give trainings and measure the outcome of the trainings with rational methods, you cannot monitor and correct the behaviors of the employees whe..

The biggest advantage of “mystery shopping” project is providing an external point of view, determination of the existing service quality level and improving our team members by watching the records together. This way we can follow their improveme..