This service, which aims to measure service quality; award the positive aspects; decide on the action plans about the aspects that are needed to be developed, may either be implemented in hand only by filling the score cards or by secret cameras.

Again it can be implemented;

1. Just before the trainings as a supporting material
2. Just after the trainings as an observable data
3. Both before/after the trainings to determine the change/results more effectively

Mysterious shopping can also be implemented as a distinct project itself, just for control and monitoring, without any training activity. But of course, the most effective and improvement focused way is to apply it both before and after trainings periodically. Steps of that project are;

Those definitions are structured according to TEM’s past experiences and also in cooperation with the customer firm.

This route is organized according to the information taken from the firm and shifts of our consultrainers. Visit frequency is decided by the customer firm.

Here, consultrainers visit the places desired and evaluate the staff either on hand or by camera.

If visits are implemented by camera, those displays are watched and evaluated on the score cards. Otherwise, visits have already been evaluated on those cards. Results of those evaluations are transformed into meaningful statistical analysis. These analyses are delivered to top management as a report. If desired, our consultrainers may give feedbacks about the strengths and weaknesses of the evaluated personnel.