This service, which aims to measure service quality; award the positive aspects; decide on the action plans about the aspects that are needed to be developed, may either be implemented in hand only by filling the score cards or by video cameras.

Again it can be implemented;just before the trainings as a supporting material, just after the trainings as an observable data or both before/after the trainings to determine the change/results more effectively.

Mysterious shopping can also be implemented as a distinct project itself, just for control and monitoring, without any training activity.